PRIVACY POLICY

Last updated: 21 March, 2025

PRIVACY AGREEMENT

This Privacy Agreement (the "Agreement") is made and entered into by and between LEVEL Motion ("Company", "we", "us", or "our") and the user ("Customer", "you", or "your") regarding the collection, use, processing, and protection of personal and customer data collected through our services. This Agreement outlines the obligations and rights of both parties in relation to data privacy and security.

  1. Data Collection and Use
    a. The Company collects data provided by the Customer, including but not limited to personal information, movement analysis, usage patterns, and other relevant data required for the proper functionality of our services.
    b. Data collected is used for the purpose of providing, improving, and personalizing the services, facilitating insights to clinicians (where applicable), and ensuring compliance with relevant laws and regulations.
    c. The Company commits to collecting only the minimum data necessary to fulfill these purposes.

  2. Data Ownership and Access
    a. The Customer retains ownership of their personal data, while the Company maintains rights to process and analyze the data to provide and improve the service.
    b. The Customer has the right to access their personal data and request corrections or updates where necessary.
    c. The Customer may request the deletion of their data, subject to regulatory, legal, and contractual obligations requiring data retention.
    d. The Company will provide clear instructions on how to exercise data rights, including access, correction, and deletion requests.

  3. Data Sharing and Disclosure
    a. The Company does not sell, lease, or share Customer data with third parties for marketing or unrelated commercial purposes.
    b. The Company may share data with authorized third-party service providers strictly for the purpose of operating, maintaining, and improving the services, ensuring such providers adhere to data protection standards.
    c. Data may be shared with healthcare professionals only with the explicit consent of the Customer.
    d. The Company may disclose Customer data if required by law, regulation, court order, or legal process.

  4. Data Security and Confidentiality
    a. The Company implements industry-standard security measures to safeguard Customer data from unauthorized access, alteration, disclosure, or destruction.
    b. These measures include encryption, secure storage, access controls, and regular security assessments.
    c. The Customer is responsible for maintaining the confidentiality of their login credentials and ensuring the security of their access points to the service.
    d. In the event of a data breach, the Company will take immediate steps to mitigate risks and notify affected Customers in accordance with applicable laws.

  5. Customer Responsibilities
    a. The Customer agrees to provide accurate and up-to-date personal information and to use the services in compliance with applicable laws and regulations.
    b. The Customer shall not misuse or attempt to gain unauthorized access to data, interfere with service security, or violate the privacy of other users.

  6. Liability and Indemnification
    a. The Company shall not be held liable for any indirect, incidental, or consequential damages arising from the use, misuse, or unauthorized access of Customer data.
    b. The Customer agrees to indemnify and hold the Company harmless from any claims, damages, or liabilities arising from unauthorized access, misuse of data, or breach of this Agreement.
    c. The Company’s liability, if any, shall be limited to the amount paid by the Customer for the services, if applicable.

  7. Retention and Compliance
    a. The Company retains Customer data only for as long as necessary to fulfill the purposes outlined in this Agreement or as required by applicable laws and regulations.
    b. The Company complies with relevant data protection laws, including but not limited to the General Data Protection Regulation (GDPR) and the Health Insurance Portability and Accountability Act (HIPAA), where applicable.

  8. Changes to the Agreement
    a. The Company reserves the right to update this Agreement as necessary to comply with legal, regulatory, or business requirements.
    b. Customers will be notified of any material changes, and continued use of the services constitutes acceptance of the updated Agreement.

  9. Governing Law and Dispute Resolution
    a. This Agreement shall be governed by and interpreted in accordance with the laws of the jurisdiction in which LEVEL Motion operates.
    b. Any disputes arising from this Agreement shall first be resolved through mediation or arbitration before any legal proceedings are initiated.
    c. In the event that a dispute is not resolved through alternative dispute resolution methods, the parties agree to submit to the exclusive jurisdiction of the courts in the relevant jurisdiction.

By using the services provided by LEVEL Motion, the Customer acknowledges and agrees to the terms set forth in this Privacy Agreement. If you do not agree to these terms, you must discontinue use of the services immediately.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

Email: dev@lvlmotion.com or visiting this page on our website: https://www.lvlmotion.com/contact